About Us
Who operates Rawooh Platform and what we sell.
Our Company
Rawooh Platform is operated by PT Gumelarix Innovation Technology, a limited liability company incorporated and registered in the Republic of Indonesia. We build software for event organizers, and Rawooh Platform is our customer-facing ticketing storefront.
What We Do
Rawooh Platform is a multi-tenant storefront that allows event organizers to sell tickets to scheduled sessions. Each Store on the platform is operated independently by its organizer, who sets the sessions, ticket types, prices and availability. PT Gumelarix Innovation Technology provides the underlying platform, the checkout, and the payment processing infrastructure that connects Customers to Stores.
Everything sold through the platform is an electronic ticket, an entitlement for a named ticket holder to attend a specific scheduled event session. We do not sell physical goods, and no item is ever shipped. See Ticket Delivery & Fulfilment for how tickets reach you.
How Buying a Ticket Works
From browsing to e-ticket delivery, in four steps.
- Step 1
Choose your tickets
Browse an organizer's store, pick a scheduled session and add the tickets you need to your cart. Prices and availability are shown before you commit.
- Step 2
Fill in your details
Enter the buyer's contact details and the name, email and phone number of each ticket holder. Some organizers ask for a few extra details.
- Step 3
Pay securely
Pay with QRIS or a Virtual Account through our licensed payment gateway. The exact amount to pay is shown before you confirm.
- Step 4
Get your e-ticket
Once payment is confirmed your e-ticket and invoice are emailed to you, usually within a few minutes. Nothing is shipped physically.
Full delivery terms are in Ticket Delivery & Fulfilment .
How We Handle Payments
Payments are processed through a licensed third-party payment gateway. Customers pay using the methods made available at checkout, such as QRIS or a Virtual Account. Rawooh Platform never receives, processes or stores card numbers, CVV codes, bank credentials or wallet PINs. Those are entered on the payment gateway's own channel. All prices are shown and charged in Indonesian Rupiah (IDR).
What You Can Rely On
Secure by default
Every page is served over HTTPS. Card, bank and wallet credentials are entered on the payment gateway's own channel, never on this site.
No hidden fees
The price you see is the price you pay. All prices are shown and charged in Indonesian Rupiah (IDR), and no admin, service or payment channel fee is added at checkout.
Real support
Payment problems are investigated against our transaction records and the gateway logs, with published response targets.
Company Details
| Legal entity | PT Gumelarix Innovation Technology |
|---|---|
| Trading as | Rawooh Platform |
| Registered address | Jl. Perumnas Jl. Melon Mundusaren No.236, Nologaten, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 |
| rawooh@gumelarix.com | |
| 0858-5222-2844 | |
| Business hours | Monday – Friday, 09:00 – 17:00 WIB |